- Be concise.
- Communicate “action steps” first, not last.
- Number your questions.
- Make the way forward clear.
- Include deadlines.
- Use “FYI” for emails that have no actionable information.
- Tell them that you’ll get to it later.
- Don’t send “Thanks!” emails.
- Never send an angry or contentious email.
- Never “reply all” (unless you absolutely must).